Frāgra Subscription & Cancellation Policy

At Frāgra, we value transparency and flexibility for all of our customers. Our subscription program is designed to deliver uninterrupted access to our luxury fragrance oils while providing simple options for managing your account.

You can cancel or change your subscription at any time up to 2 days before your next billing date on 30-day and 90-day subscription plans. Changes or cancellations made less than 2 days before the billing date take effect after the upcoming order. You can manage or cancel your subscription through your Frāgra account ("Manage Subscription") or via the link in your order confirmation email. If you cancel before your first delivery has shipped, you will receive a full refund. If you redeemed a subscription promotion, the promotional discount terms in our Refund Policy apply (minimum of 2 billing cycles).

Monthly subscriptions renew automatically on your billing date each month. Your subscription will continue until you choose to cancel through your Frāgra account. Customers may request to skip a delivery or adjust a delivery date once per billing cycle. Skipped deliveries must be requested before the scheduled billing date.

Annual prepaid subscriptions are available for customers who prefer to secure a full year of fragrance in advance at a discounted rate. Prepaid subscriptions are non-refundable and cannot be canceled mid-term, but deliveries can be paused or rescheduled upon request to our customer care team.

All Frāgra diffusers include a one-year limited warranty. Claims within the first three months are eligible for a replacement diffuser of the same model. Claims made between three months and one year will be fulfilled with a refurbished unit.

If your account falls into delinquency due to an invalid or failed payment method, shipments will be paused until the account is brought current. Any overdue balances may incur incidental collection or chargeback fees.

At Frāgra, we are committed to ensuring a seamless and enjoyable scenting experience. If you have any questions about your subscription or need assistance with changes, our customer service team is always available to help.